Frequently Asked Questions
How do I become a client?
If you are interested in seeing how Pyramid Financial Solutions can satisfy your debt collection needs, we would love to speak with you! To receive a complimentary review of your debt accounts and to determine the best campaign for your business, please use the Online Account Submission form on the
Contact Us page to get started. There, you will also find ways to contact us via standard mail or ask non-account related questions.
If you need immediate assistance, please call us toll-free at (888) 298-1261.
How long does account set-up take for new clients?
In most cases, we can have your client account completely set up and your debt accounts ready to be worked in 24 hours! It all depends on how quickly you want to get started. Our online account submission process makes account set-up quick and easy: all you need to do is go to the
Contact Us page and submit a sample of your debt accounts. From there, a Pyramid representative will contact you to further discuss your needs and gather additional information.
How do your collection campaigns work?
At Pyramid, we use a combination of both written collection notices and phone calls. We've found that utilizing both of these together solicits both faster and larger payments for our clients; in fact, our collection calls alone have proven to be four times as effective as using written notices alone! The best feature about our collection campaigns, however, is that each one is fully customized to your company's specific collections needs, so you only use the services you truly want and need!
What information is needed on my debt accounts when I submit them?
The more information you can provide about each account, the better. However, our experienced skip tracers and debt collection specialists can begin working your accounts with only the debtor’s name, address, and the amount owed.
What characteristics should I look for when selecting a debt collection agency?
Not all debt collection companies are created equal. However, neither are businesses, so the type of collection agency you use should depend upon your company’s collection needs, corporate values, and overall financial goals. What works for one large corporation may not be the best option for another, and so on. However, the most important thing you should remember when considering which collection agency to hire is this: how do this agency’s goals for my debt account compare with my own company’s goals for this same debt? If you find that both businesses’ philosophies and practices complement each other, you are more likely to have a positive experience and receive good results.
My company already has an in-house collections department. Why should I use Pyramid Financial Solutions instead?
Using Pyramid Financial Solutions as a substitute to an in-house collections agency works for a number of reasons. First, using Pyramid Financial is more cost-effective: we receive payment only on collected debt, whereas in-house collection departments are paid wages by your company regardless of how successful the campaigns are. Second, using Pyramid Financial is more efficient: collecting on your accounts is all we do, so our focus will never be on other aspects of your organization.
However, we have found many times that using Pyramid Financial Solutions in addition to your in-house collections department is also beneficial because it allows your in-house collectors to focus on certain accounts and let us work the rest. We especially see success with older, “uncollectable” accounts that didn’t get success from in-house collectors, so let us have the chance to show you what we can do!
What are your collection rates?
We are proud to offer some of the collection industry’s most competitive, cost-effective debt collection rates. However, our rates are based upon a number of factors, including the number of accounts, length of time needed to collect, etc. Please
contact us to get the best rates and find the perfect collection campaign for your company’s needs.